Pick Up, Shipping & Delivery of Orders FAQs
Our warehouse Click and Collect service is available during these days.
Wed, 7 Oct, 2026 at 1:00 PM
Have someone else pick up your order with a few simple requirements. Just make sure the person has a copy of the Order Confirmation email and valid IDs f...
Wed, 14 Oct, 2026 at 4:20 PM
If you can't pick up your order and prefer to have it delivered, please let us know by submitting a query. We will need your order number, complete ...
Wed, 14 Oct, 2026 at 4:36 PM
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items like...
Wed, 7 Oct, 2026 at 1:15 PM
Yes! We ship to pretty much every country in the world using DHL. They're very fast and extremely reliable. Almost all deliveries are received withi...
Wed, 14 Oct, 2026 at 3:05 PM
You can track the status of your order using the Order Tracking tool. Once we've shipped out your order, you'll receive a shipping con...
Wed, 7 Oct, 2026 at 1:23 PM
We work with trusted courier partners to get your order to you, wherever you are. New Zealand Standard Items Standard items within New Zealand ...
Wed, 7 Oct, 2026 at 1:25 PM
Standard Parcels Most items in our range Dispatched within 24 hours 95% of orders placed before 3pm are dispatched the same day. ...
Wed, 7 Oct, 2026 at 1:31 PM
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 7 Oct, 2026 at 1:32 PM
If there has been no update to your tracking number after 7 business days, please let us know by Submitting a Query.
Wed, 14 Oct, 2026 at 4:47 PM